This study aims to measure the performance of delivery centers (DCs) established to provide clean and safe delivery services by community health workers (CHW) as well as refer maternal and neonatal complications to an equipped hospital in urban slums in Dhaka city. Data was collected using qualitative methods during December 2009 – January 2010 from six DCs in the slums of Dhaka city. Findings revealed that the DCs at Magbazar and Kamrangir Char performed ‘well’ due to availability of CHWs, their emotional support and caring attitude, regular antenatal care (ANC) visits, convenient location, cleanliness and free services of the DCs.